FAQ
Delivery
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Can I receive my order anywhere in the world?
Yes, with our international partners, we deliver your parcel worldwide.
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How do I track the shipment of my order?
Each package is sent with a tracking number and will require a signature upon receipt.
Through the "Track & Trace" system of International Swiss Post, you can follow in real time the delivery of your order. -
What are the delivery deadlines?
The delivery deadlines vary from:
- 5-10 working days for priority deliveries
- 2-4 working days for express deliveries
The deadlines can vary depending on the country of destination. -
What are the different shipping methods?
The shipping methods are:
- Priority Registered shipment by International Post
- Express Delivery by FedEx -
What is the cost of shipping?
The cost of shipping appears in your order, after you have entered your shipping information (address and country).
Payment
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Has my order been correctly registered?
After submitting your order, you will automatically receive an email confirmation summarizing your order.
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Is online payment secure?
Payments by credit card are made on the secure servers of our banking partner PostFinance.
The payment by credit card is therefore perfectly secure.
To pay for your purchases, follow the step-by-step instructions provided by PostFinance.
When you are on the secure payment page, the URL starts with https: / / and a padlock is displayed at the bottom right of the browser page. -
What is the warranty policy?
Stancom offers a warranty to the extent that you purchased the product from an authorized distributor.
The guarantee is valid 1 year from the date of your product purchase, based on the date on your invoice (each product comes with an invoice). -
What payment methods are accepted?
The various methods of payment available for you to safely pay for your purchase are:
- By CREDIT CARD via PostFinance
The accepted credit cards are:
VISA
MASTERCARD
AMEX (only in Swiss Francs currency - CHF)
VISA DEBIT
POSTFINANCENote: No transaction costs are borne by the customer.
- By BANK TRANSFER
Note: transaction costs are borne by the customer- By TWINT (only in Swiss Francs currency - CHF)